I personally like the Quicksilver Hybrid. Based on the review, I'd say the reviewer and the recipient know little to nothing about tops.
I find the Quicksilver Hybrid to be a bit on the heavy side especially when compared to the Trompo Grande and Trompo Bearing. I have one fixed tip and one bearing tip. Thanks to the fixed tip, I was able to really get arm walker figured out properly. I like how the weight gives me sufficient spin time to try 2 or 3 times before I have to start over.
I like my Guilia and Sophia tops better, but that's preferences, nothing more. The QuickSilver Hybrids I'd say are some of the better tops out there and at a great price too.
Maybe they can just put fresh tape on the crown and try again? Maybe over an area carpet? We all know spintops aren't the easiest skill toy to learn to use. I'm sure a few of us might have destroyed a few tops in the learning process. I didn't, but maybe I just got lucky!