The power went off during the BIG storm Friday 29 June. Power came back on Sunday after 35 hours. But no internet. After multiple calls and broken promises, a tech arrived today looked at the router and said "you need a new one". Went to the truck, brought a replacement, plugged it in, and I am back on line. So 10 days of FRUSTRATION when they kept saying be patient, we will get our equipment fixed and all will be well.